Tuesday, October 30, 2012
Ford Fares Poorly, Japanese Brands Dominate in Consumer Reports Reliability Survey
A high-profile survey of automobile reliability has found that Japanese brands dominate this year's rankings.
The annual Consumer Reports survey had Japaneses brands occupying the top seven spots. Toyota's Scion brand, Toyota and Lexus, Toyota's luxury marque, were the top three. They were followed by Mazda, Subaru, Honda and Acura.
Of Toyota's 27 models, 16 earned the highest rating. The Toyota Prius C hybrid, a car Consumer Reports has criticized for a stiff ride, noisy cabin and cheap-looking interior trim, appears to be well built. It had the magazine's top reliability score overall.
Ford, which as recently as two years ago scored very highly in the survey, ranked next to last this year. The source of Ford's problems, according to Consumer Reports, was the MyFord/MyLincoln Touch electronic entertainment and information system. A Consumer Reports spokesman said the survey received a large number of complaints about the system, citing its difficulty of use and malfunctioning, according to news reports.
The worst brand was Jaguar, which traditionally fares poorly in the survey.
Consumer Reports bases its survey on the responses of vehicle owners who subscribe to the publication and uses the most recent three model years of data, except for models that have been redesigned for the most recent year.